Terms and Conditions

Last updated: July 23, 2025

Welcome to vbrae ("Platform", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website and services, including buying, selling, and managing digital products. By accessing or using vbrae.com, you agree to abide by the following Terms.

1. Definitions

• Buyer: A user who purchases digital products via vbrae.com

• Seller: A verified individual or business listing digital products for sale

• Digital Product: Includes but is not limited to game keys, gift cards, and software licenses delivered electronically

• Account: Your registered profile used to access platform services

2. Eligibility

• You must be 18 years or older, or have consent from a parent/legal guardian

• Sellers are required to complete our KYC (Know Your Customer) verification found in Account Settings

• KYC processing is securely handled by our trusted third-party provider, KycAid

• We reserve the right to restrict access or terminate accounts at our discretion

3. Account & Seller Registration

• All users must register for an account to buy or sell products

• Sellers must submit valid documentation via the KYC process before listing items

• Products requiring a specific agreement or license must be approved by vbrae before listing

4. Product Listings & Delivery

• All products sold on vbrae are digital only and delivered electronically via email or your user dashboard

• Sellers must ensure product accuracy, region compatibility, and reliable delivery

• We are not responsible for activation failures caused by region locks, platform restrictions, or device incompatibility unless stated otherwise on the product page

5. Pricing & Payments

• Prices may include applicable taxes and are subject to change at any time

• Buyers are responsible for using supported payment gateways and confirming successful payment

• vbrae reserves the right to delay or withhold seller payouts for reasons including fraud prevention, dispute handling, or technical review

• All payments and transactions are monitored and verified by our trusted fraud detection partner, Clearsale to ensure buyer safety and prevent fraudulent activity

• Some orders may be placed under review by ClearSale, and it may take between 1 to 24 hours for the order to be verified and cleared before processing or delivery

6. Payment Activation (Charge)

• Credit/Debit Card Payments: If paying by credit or debit card, the purchase amount may be reserved on your card at the time of order placement. The card will be debited on the same day the digital product is made available for download

• For invoice payments, the invoice will be issued once the item is available for download

• The payment due date will be stated on the invoice and will be at least 14 days from receipt

• Buyers under 18 years of age cannot pay by invoice

7. Refunds & Returns

• Digital products are generally non-refundable, unless they are proven to be defective, undelivered, or misrepresented

• Refund requests must be submitted within 72 hours of purchase and must include supporting evidence

• Once a digital product (e.g. a key or code) has been delivered, it cannot be returned, as digital goods are non-revocable

• If your product key stops working or you're experiencing technical issues, you may open a case through the Resolution Center, where the seller will assist you directly to resolve the issue

• For complete eligibility criteria and process steps, refer to our full Refund policy

8. Seller Responsibilities

• Sellers must ensure all products listed are genuine, accurately described, and legally authorized for resale

• Unauthorized listings, copyright infringement, or fraudulent activity will result in penalties or account suspension

• Sellers must actively participate in all Resolution Center cases, communicating clearly and respectfully

• ⏱️ A response must be submitted within 12 hours, and a resolution offered within 24 hours from the time a case is opened

• ⚠️ If a seller provides no response within 72 hours, the case will be automatically escalated to Customer Support for handling

• Sellers agree to comply with platform policies and are expected to uphold the integrity of vbrae

9. Intellectual Property

• All content on vbrae.com—including logos, product descriptions, media assets, and branding—is owned by vbrae or used with appropriate licensing

• Unauthorized reproduction, alteration, or use is strictly prohibited and may result in legal action

10. Right of Withdrawal (Cancellation Policy)

• As vbrae deals exclusively in digital products delivered electronically, the Right of Withdrawal may not apply once the product has been delivered and activated

• By purchasing from vbrae.com, you consent to immediate digital delivery, thereby waiving your right of withdrawal under applicable consumer laws (e.g., EU Directive 2011/83/EU Article 16 for digital content)

• Once the product is shown as delivered—either in your dashboard or via email—the order is considered fulfilled and non-cancellable

• However, if delivery fails or the item is defective, you may open a case through the Resolution Center. We will assess the case to determine refund or replacement eligibility

• For full details, visit our Refund policy

11. Right to Make a Complaint (Claims Policy)

You have the right to make a complaint regarding a digital product if it is defective or does not function as agreed upon. This right applies for up to 3 years from the date of purchase. For more information regarding your consumer rights, please refer to the Swedish Consumer Agency

12. Limitation of Liability

vbrae is not liable for:

• Loss of income, business opportunities, or data

• Technical outages, delivery delays, or third-party system errors

• Activation failures due to platform restrictions or region-specific limitations

• Any damages arising from misuse or incompatibility of products

Use of vbrae is entirely at your own risk

13. Privacy & Data Usage

Your data is handled in accordance with our Privacy policy. By using this platform, you consent to the collection and usage of personal data required for operational and support purposes

14. Account Termination

We may suspend or terminate accounts without prior notice if:

• You breach these Terms

• You engage in fraudulent or abusive behavior

• You fail to comply with case resolution requirements or platform rules

15. Jurisdiction & Legal Governance

These Terms are governed by the laws of Sweden. Any legal dispute arising in connection with vbrae shall be handled in accordance with Swedish law and resolved by the courts of Sweden, unless otherwise required by mandatory consumer protection regulations.

16. Updates to Terms

vbrae reserves the right to modify or update these Terms at any time. Continued use of the platform after changes have been published implies acceptance of the updated Terms

17. Contact Information

If you need assistance or have any questions, feel free to contact us through one of the following channels:

• Email: support@vbrae.com

• Mailing Address: Vbrae Games Hantverksgatan 12 313 31 Oskarström Sweden

• Phone Support: +46-73994088 (available during business hours)